Finding the Right Plumber
You don’t need a plumber everyday, but when a crisis strikes, you’ll want to be ready to do some research in order to hire a good one. Fact is, it’s best to look for a plumber before an emergency occurs so you can make a well-informed decision. Surely, you’ll want to get it right the first time or you’ll end up with more problems later on. And without a doubt, your family’s security and well-being is your most crucial priority at all times.
The following are the most important issues you need to look into before deciding which plumber to hire:
Experience in the Industry
There are many enthusiastic and promising new plumbers out there, but if you don’t want to take a risk, you’re better off hiring someone who’s been in the business for a minimum of five years. If they survived the competition that long, they must be doing it right. The more experience they have, the more knowledgeable they are in fixing problems that can easily knock a newbie off balance. Experienced plumbers are also likely to know how to provide better customer service, especially in relation to warranties.
Plumbers are required to have a state license before they can practice professionally, and the same is true for all subcontractors and apprentices. A license will not guarantee that the plumber is good, but it will assure you that they have been properly vetted and that you will have a forum in case things don’t work out as planned.
Never hire a plumber who is not insured, both with liability and worker’s compensation coverage. In certain of the U.S., plumbers may also need bonding, so don’t forget to check that out. Again, insurance is no guarantee of a plumber’s abilities, but it does show that in the event of accidents leading to injury or property damage, you will be protected.
Never overlook this step about checking references. Remember that you will be letting these people enter your home. Ask them for at least three former clients that you can call and talk to. If they can’t do that, take it as a sign that they’re not being honest with you (and you know what to do).
Customer service is simply how a company deals with you as a customer. Try calling them once for an inquiry and see how they handle it. Mention this when you talk to the provided references, and check online reviews. When you read those reviews, keep to popular websites however – marketing websites can be full of biased or fabricated testimonials.